1. Services
  2. Adults & Seniors
  3. Family Assistance Programs

Family Assistance Programs

RCIL’s Family Assistance Programs provide families with support & services to assist with enhanced community living. From public benefits and housing assistance to skill-building and health education, we provide essential solutions to help your family thrive.

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RCIL advocates guide you through public benefits applications, housing needs, and important independent living skills. We also offer ICAN, a New York State Ombud program, which helps you access Medicaid and long-term home and care services, as well as Public Health Worker for educational presentations on healthy living.

Program Features

RCIL advocates help families access important resources, including:

  • Assistance with accessing public benefits (SNAP, Medicaid, Social Security), housing applications, home modifications, and community services that promote independence.
  • Develop key skills such as using public transportation, grocery shopping, paying bills, and making appointments.
    Information and Referral (I&R) helps individuals connect with relevant community resources and information.
  • ICAN helps individuals with Medicaid Long Term Care Plan (MLTC) enrollment, the application process, and appeals for long-term care or behavioral health services.
  • RCIL’s Public Health Worker provides bi-monthly presentations on health and lifestyle topics like healthy eating, managing seasonal mood changes, and using technology for daily tasks.
  • Advocates work with anyone with any type of disability, including a disability perceived by the person requesting the service. There is no need to provide documentation of any medical condition or disability.
  • Independent Consumer Advocacy Network (ICAN) eligibility: Must have Medicaid and be eligible for a Medicaid Long Term Care Plan.
  • Public Health Worker eligibility: Open to anyone.
Contact Us
Family Assistance Who We Serve 2
Family Assistance Who We Serve 1
Lisa Mastracco 1

Lisa Mastracco

Director of Independent Living Services, Utica Office

Payment Options

  • There is no cost for these services.

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Why RCIL

RCIL is dedicated to fostering an accessible and inclusive society where individuals with disabilities can fully participate in every aspect of life. Through partnerships, education, and personalized support, we make sure that every voice is heard and valued in their community. Together, we empower individuals with disabilities, veterans, caregivers, and families by connecting them to essential resources and supporting their journey for a happier, healthier life.

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