- Services
- Adults & Seniors
- Advocating for Residents
Advocating for Residents
The NYS Certified Ombudsman staff and volunteers at RCIL provide advocacy for residents in long-term care facilities. Our certified volunteers work to resolve issues, protect resident rights, and improve care quality by providing a voice for older adults and individuals.
The Ombudsman Program serves individuals living in long-term care facilities; skilled nursing homes, assisted living, and adult homes, promoting resident dignity across Herkimer, Madison, Oneida, and Otsego counties. Volunteers mediate, advocate, and protect resident rights such as privacy, confidentiality, visitation, and independent decision-making to ensure the highest standard of care.
Program Features
Ombudsmen volunteers and staff are certified by the NY State Office of the State Long Term Care Ombudsman. All services are confidential and free of charge.
- Advocates for residents living in nursing homes and long-term care facilities.
- Provides free, confidential assistance with care issues and grievances.
- Ensures all residents are treated with dignity and respect.
- Trained volunteers mediate and negotiate with facility care providers.
- Improves care quality at local, state, and national levels.
- Ensures all residents are free from neglect and abuse.
Who We Serve
- Must reside in a long-term care facility, such as a nursing home or adult care home.
Katie Montague
Senior LTC Ombudsman Program Coordinator
Payment Options
- Programs supported by: the Oneida County Office for Aging and Continuing Care, NY State Office for the Aging, Federal Older Americans’ Act funding, and RCIL, and is free of charge.
Contact Advocating for Residents
Why RCIL
RCIL is dedicated to fostering an accessible and inclusive society where individuals with disabilities can fully participate in every aspect of life. Through partnerships, education, and personalized support, we make sure that every voice is heard and valued in their community. Together, we empower individuals with disabilities, veterans, caregivers, and families by connecting them to essential resources and supporting their journey for a happier, healthier life.
Full Access
Innovation
Determination
Integration
Support
Encouragement
Creativity
Empowerment
FAQs
How do I become an Ombudsman?
Call your local office.
Is there training involved?
Training is provided by the NYS Office of the LTC Ombudsman.
What is the commitment to be a volunteer Ombudsman?
Training and two (2) hours per week visiting your assigned facility. Continuing education provided by RCIL Ombudsman office staff.